piabet FAQ

The minimum age to register and play on piabet is 21 years old, in strict compliance with PAGCOR regulations governing online casino-style gambling in the Philippines. Age verification is required during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and all deposits returned. piabet takes this rule seriously — no exceptions.

piabet requires identity verification (KYC) before you can make withdrawals. Accepted documents include a valid Philippine government-issued ID such as a PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, or Voter's ID. You may also be asked to submit a selfie holding your ID and proof of address (utility bill or bank statement dated within the last 3 months). The verification process typically takes 24–48 hours.

No. piabet strictly allows only one account per person. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you've forgotten your login details, use the "Forgot Password" feature or contact our support team — there's no need to create a new account.

Go to the piabet Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder or contact our support team at [email protected].

The minimum deposit on piabet is ₱100 for GCash and PayMaya transactions. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit, though large deposits may trigger additional verification steps in compliance with PAGCOR and AMLC anti-money laundering requirements.

GCash and PayMaya deposits are credited to your piabet account almost instantly — usually within a few seconds to 2 minutes. Bank transfers may take longer depending on your bank's processing times, typically 15–30 minutes during business hours. If your deposit hasn't appeared after 30 minutes, contact our support team with your transaction reference number and we'll sort it out right away.

piabet does not charge any fees on deposits. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider beforehand. Any fees charged by third-party providers are outside piabet's control and are not refundable by us.

GCash and PayMaya withdrawals are typically processed within 15–30 minutes after approval. Bank transfers to BPI, BDO, Metrobank, UnionBank, and other Philippine banks generally take 1–3 business days, depending on your bank's clearing schedule. Withdrawal requests submitted on weekends or public holidays may be processed on the next business day.

The minimum withdrawal amount on piabet is ₱200. There is a maximum single withdrawal limit of ₱500,000 per transaction. If you need to withdraw a larger amount, you can submit multiple withdrawal requests. Large withdrawals may be subject to additional identity verification in line with PAGCOR and AMLC compliance requirements.

Common reasons for withdrawal delays or rejections include: incomplete KYC verification, active bonus wagering requirements that haven't been met, a mismatch between your registered name and your payment account name, or a pending security review on your account. If your withdrawal has been pending for more than 24 hours, contact our support team at [email protected] with your withdrawal reference number.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Yes. piabet regularly runs reload bonuses, cashback offers, free spin promotions, and special event promos tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and UFC fight nights. Log in to your piabet account and visit the Promotions tab to see all currently active offers. You can also opt in to email or SMS notifications to be the first to know about new promos.

Yes, you can forfeit an active bonus from your piabet account settings under the "Active Bonuses" section. Be aware that forfeiting a bonus will also remove any bonus-derived winnings from your balance. Only your real-money balance will remain. If you're unsure whether to keep or cancel a bonus, contact our support team for guidance before making a decision.

Absolutely. piabet is fully optimized for mobile play. The platform runs smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit piabet.club on your phone's browser, log in, and play. The mobile interface is designed for touch screens, with fast load times and smooth gameplay even on standard mobile data connections.

Yes. All games on piabet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our game providers are audited by independent testing laboratories. Live casino games are streamed in real time from professional studios with trained dealers, providing a transparent and authentic casino experience.

RTP (Return to Player) is the theoretical percentage of wagered money a slot pays back to players over time. Most slots on piabet have RTPs ranging from 94% to 97%, depending on the game and provider. You can find the RTP for each slot in the game's information panel — look for the "i" or "?" icon within the game. Higher RTP means better long-term value, though individual session results will always vary.

piabet provides a full suite of responsible gaming tools. You can set daily, weekly, or monthly deposit limits, session time limits, loss limits, and cool-off periods directly from your account settings under the "Responsible Gaming" tab. For self-exclusion — which locks your account for 6 months, 1 year, 3 years, or permanently — visit the same tab or contact our support team. For full details, visit our Responsible Gaming page.

piabet takes data privacy seriously and complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). Your personal information is encrypted, stored securely, and never sold to third parties. We only collect data necessary for account management, KYC compliance, and improving your experience on the platform. For full details on how we handle your data, read our Privacy Policy.

If you feel that gambling is no longer fun and is starting to affect your finances, relationships, or mental health, please act now. Use piabet's self-exclusion tool to lock your account, or contact our support team immediately at [email protected]. You can also visit our Responsible Gaming page for self-assessment tools and guidance. Remember: Gambling is addictive. Know when to stop.